*The Computershare Service(s) are subject to the following SLA.
The Computershare Service will be available 99.9% of the time, exclusive of loss or interruption of services (i) resulting from scheduled maintenance and required repairs, including off-line time to implement Client-requested enhancements or services, or (ii) due to causes beyond the control of Computershare, or (iii) stemming from events that are not reasonably foreseeable by Computershare, including, but not limited to, the interruption or failure of telecommunication or digital transmission links or Internet slow-downs or failures ("Downtime Exceptions").
Client’s sole remedy for breach of this Application Hosting SLA shall be the credits set forth in this paragraph. The unavailable time percentage will be calculated based on the number of minutes the particular Computershare Service was unavailable (excluding Downtime Exceptions) divided by the total number of minutes in the applicable calendar month (“Downtime”). If Downtime exceeds 0.1% of the time for that calendar month, Client will receive a credit against future charges for the Computershare Service equal to 1 day of service for each full 0.1% increment of Downtime in excess of 0.1%. Client must notify Computershare in writing of a claim within ten (10) days of an occurrence of the service outage. Claims must be sent to the e-mail address firstname.lastname@example.org or as otherwise specified in the Computershare Site. All submitted claims must include the date and time of the Computershare Service outage. All claims are subject to review and verification by Computershare.